Privacy Policy
SLW Motor respects your privacy and is committed to protecting the personal information you provide when you visit our website, submit an inquiry, request a quotation, or communicate with us about motor products, samples, orders, and OEM projects.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
Who We Are
SLW Motor operates the website:
For privacy-related questions or requests, please contact:
Email: shirleen@sinlianwei.com.cn
Information We Collect
Information You Provide
We may collect information that you voluntarily provide when you contact us, submit an inquiry, request a quotation, or discuss a product or project with us, including:
- Your name
- Business email address
- Company name
- Telephone number or messaging contact details
- Country or region
- Product and application requirements
- Motor specifications and customization requirements
- Drawings, images, documents, or other files you provide
- Quotation, sample, order, shipping, and correspondence records
- Any other information included in your message
Please avoid submitting sensitive personal information that is not necessary for your inquiry or business relationship with us.
Information Collected Automatically
When you visit our website, we may automatically collect limited technical and usage information, including:
- IP address
- Browser type and version
- Device type and operating system
- Referring website or search source
- Pages viewed and time spent on the website
- General location derived from your IP address
- Cookie identifiers and website interaction data
This information may be collected through server logs, cookies, analytics tools, and similar technologies.
How We Use Your Information
We may use personal information to:
- Respond to product inquiries and quotation requests
- Recommend suitable motors, gearboxes, encoders, or customized configurations
- Review technical specifications, drawings, and application requirements
- Prepare quotations and communicate about samples or orders
- Process and manage orders, shipping, and after-sales support
- Maintain business correspondence and customer records
- Improve our website, products, and customer service
- Measure website performance and understand how visitors use the website
- Protect the website against fraud, spam, misuse, and security threats
- Comply with applicable legal, accounting, tax, and regulatory requirements
- Establish, exercise, or defend legal claims
We do not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice.
Legal Bases for Processing
Where applicable law requires a legal basis, we may process personal information on the following grounds:
- To respond to your request or take steps before entering into a business contract
- To perform a contract, quotation, order, or service arrangement
- To pursue legitimate business interests, such as customer support, website security, and service improvement
- To comply with legal or regulatory obligations
- With your consent, where consent is required
You may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, maintain security, remember permitted preferences, measure website performance, and understand how visitors interact with our content.
Cookies used on the website may include:
- Essential cookies: Required for website operation, security, and basic functionality
- Preference cookies: Used to remember choices you make on the website
- Analytics cookies: Used to understand website traffic and performance
- Marketing cookies: Used only where applicable and permitted to measure campaigns or provide relevant advertising
Where required by law, non-essential cookies will be activated according to your consent choices.
You can manage or withdraw your cookie choices through the website’s cookie settings control, where available. You may also block or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
Embedded Content and Third-Party Services
Pages on our website may include content or services provided by third parties, such as videos, maps, analytics tools, social media features, or externally hosted resources.
These third parties may collect information about your device, browser, IP address, or interaction with their content. Their processing is governed by their own privacy policies and terms.
We encourage you to review the privacy information provided by relevant third-party services before interacting with embedded content.
How We Share Personal Information
We may share personal information with service providers that assist us with:
- Website hosting and maintenance
- Business email and communication
- Customer inquiry and relationship management
- Website analytics and security
- File storage and collaboration
- Product manufacturing and customization
- Shipping, freight forwarding, and logistics
- Payment processing and accounting
- Legal, regulatory, or professional services
These parties may process information only as necessary to provide services to us or fulfill your request.
We may also disclose personal information:
- When required by law, regulation, court order, or government authority
- To investigate fraud, abuse, security incidents, or violations of our rights
- To establish, exercise, or defend legal claims
- In connection with a merger, acquisition, restructuring, or transfer of business assets
We do not sell personal information for monetary consideration.
International Data Transfers
SLW Motor works with customers and service providers in different countries. As a result, personal information may be processed outside the country or region where you are located.
Data protection laws in those countries may differ from those in your jurisdiction. Where required, we take reasonable contractual, technical, and organizational measures to protect personal information transferred internationally.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of your inquiry or business relationship
- Whether a quotation, sample, or order was issued
- Product warranty and after-sales requirements
- Accounting, tax, customs, or legal recordkeeping obligations
- The need to resolve disputes or enforce agreements
- Website security and fraud-prevention requirements
When personal information is no longer required, we may delete, anonymize, or securely archive it as appropriate.
Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, or internet transmission method can be guaranteed to be completely secure. Please avoid sending highly sensitive or confidential information through unsecured communication channels.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of certain information
- Opt out of certain analytics or marketing technologies
- Submit a complaint to an applicable data protection authority
We may need to verify your identity before completing a request. Certain information may be retained where required for legal, accounting, security, or contractual purposes.
To exercise a privacy right, contact us at:
Children's Privacy
Our website and products are intended for business and professional users. We do not knowingly collect personal information from children.
If you believe that a child has submitted personal information through our website, please contact us so that we can review and, where appropriate, delete the information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of those websites.
Please review the privacy policy of each third-party website before submitting personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business practices, technologies, or legal obligations.
The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through an additional website notice where appropriate.
Contact Us About Privacy
For questions about this Privacy Policy or the way we process personal information, please contact:
SLW Motor
Website: https://slwmotor.com/
Email: shirleen@sinlianwei.com.cn
